RK Humsafar ("we", "us") respects your privacy. This Privacy Policy explains what personal data we collect, why, how we use and protect it, and the choices you have, in line with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 as applicable. By using our Services, you agree to this Policy.

2.1 Information We Collect

• Account and profile information: name, gender, date of birth, mobile number, email, photographs, religion, community, education, occupation, income, height, family details, marital status, horoscope details, location, lifestyle and partner preferences.
• Verification information: identity documents or other proof you submit for verification [list the documents you accept].
• Payment information: transaction details processed by third-party payment gateways. We do not store full card, UPI PIN or net banking credentials.
• Communication data: messages, interests, enquiries, call records or chats with our team [confirm whether calls are recorded].
• Technical data: IP address, device type, browser, operating system, app version, log data, cookies and usage information.
• Location data: approximate location, and precise location only if you allow it.

Some of this data, such as religion, health information, financial information and sexual orientation, if shared, may be sensitive. We collect it only with your consent and only where needed to provide matchmaking.

2.2 How We Use Your Information

• To create and manage your account and profile.
• To show your profile to other members and suggest suitable matches.
• To provide the Portal Service and the Personalised Service, including introductions and coordination.
• To verify identity and prevent fraud, fake profiles and misuse.
• To process payments and provide invoices and customer support.
• To send service messages, match alerts and, where you agree, offers and promotions by email, SMS, WhatsApp, push notification or call.
• To improve, personalise and secure our Services, and to analyse usage.
• To comply with legal obligations and respond to lawful requests from authorities.

2.3 Who Can See Your Information

• Other members: your profile is visible according to your privacy settings. Contact details are shared only as per your settings and plan rules.
• Our relationship managers and staff: only as needed to provide the service, under confidentiality duties.
• Service providers: such as payment gateways, cloud hosting, SMS/email/WhatsApp providers, verification and analytics partners, who process data on our instructions.
• Authorities: where required by law, court order or to protect rights, safety or prevent crime, including child safety reporting.
• Business transfers: in a merger, acquisition or sale of assets, subject to this Policy's protections.
• We do not sell your personal data.

2.3A Photographs and Privacy Controls

You can choose to hide photos, or show them only to members you approve or to paid members. Once someone views or downloads information you have shared, we cannot control what they do with it, so please share carefully.

2.4 Consent

We process your data on the basis of your consent and, where allowed, for legitimate uses permitted by law. You can withdraw consent at any time by contacting us or deleting your account, but this may limit or end our ability to provide the Services. For a person under 18 (which should not occur on our Services), consent must come from a parent or guardian, and we will delete any such data once identified.

2.5 Cookies and Similar Technologies

We use cookies and similar tools to keep you logged in, remember preferences, measure performance and, where permitted, show relevant content. You can manage cookies in your browser settings, but some features may not work without them.

2.6 Data Retention

We keep your data while your account is active and for as long as needed for the purposes above. After deletion, we may retain limited data for [__ months/years] for legal, tax, fraud-prevention and dispute-resolution reasons, then delete or anonymise it. Inactive accounts may be deleted after [__ months] with prior notice.

2.7 Data Security

We use reasonable technical and organisational safeguards, such as encryption in transit, access controls and monitoring, to protect your data. No system is completely secure, so we cannot guarantee absolute security. Please keep your password safe and never share your OTP.

2.8 Your Rights

Subject to applicable law, you may:

• Access the personal data we hold about you and get a summary.
• Correct or update inaccurate or incomplete data.
• Request erasure of your data and delete your account.
• Withdraw consent or opt out of promotional messages.
• Nominate another person to exercise your rights in the event of death or incapacity.
• Raise a grievance and complain to the Data Protection Board of India, once you have first approached us.

To exercise these rights, contact our Grievance / Data Protection Officer at [email]. We may need to verify your identity first.

2.9 Children's Data

Our Services are not for anyone under 18. We do not knowingly collect data from children. If you believe a child's data has been submitted, please contact us at once so we can remove it. See also our Child Safety & CSAE Policy.

2.10 Third-Party Links and International Transfers

Our Services may link to third-party sites whose practices we do not control. If your data is processed outside India (for example, on international cloud servers or for NRI members), we will take steps to ensure it remains protected as required by law.

2.11 Changes and Contact

We may update this Policy and will post the new date here and notify you of material changes. Grievance Officer / Data Protection Officer: info@rkhumsafar.com